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Frequently Asked Questions
How do I create a support ticket?
Click the 'Open a Ticket' button above, select the type of request, and provide details about your issue.
How long does it take to get a response?
We typically respond within 24 hours. Urgent issues are prioritized and may receive faster responses.
Can I link a ticket to a specific order?
Yes, when creating a ticket you can optionally link it to an existing order for faster context.
How can I track my ticket status?
Visit the 'My Tickets' page to see all your tickets and their current status.
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